Privacy Policy

Data Protection Complaints Procedure

Your privacy and the security of your personal data are of the utmost importance to us. In accordance with the Data (Use and Access) Act 2025, we are committed to handling any concerns regarding your data with transparency and care.

If you have any concerns or wish to make a complaint about how we process your personal data, please contact us directly at orangevalleycounselling@proton.me

Upon receipt of your complaint, we will:

• Acknowledge your complaint in writing within 30 days of receiving it.

• Investigate the matter promptly and keep you informed of the steps we are taking.

• Provide you with the outcome of your complaint, including any remedial actions taken, without undue delay.

While we are committed to resolving any data protection concerns directly, you also retain your statutory right to lodge a complaint with the Information Commissioner's Office (ICO) at any time if you are dissatisfied with how your data has been handled.